The Comfort Zone

The Comfort Zone

The Comfort Zone–Crisis Mobile Team Connects People of Any Age with Immediate Crisis Services

If you or a loved one is experiencing a mental health crisis, or in a situation that you feel you cannot handle on your own, the Comfort Zone is here to help.

  • A Qualified Team of compassionate, seasoned and trained professionals
  • Free, confidential help 24/7
  • Insurance not necessary
  • Alternative to going to the emergency room during a mental health crisis

What Does the Comfort Zone-Crisis Mobile Team Home Office Look Like?

  • A laid back comfortable setting like home
  • Privacy Rooms
  • Support
  • Resources and Referrals

What communities will the Comfort Zone-Crisis Mobile Team Service?
Our Comfort Zone Team serves the South Suburbs of Chicago including, Dolton, Calumet City, Calumet Park, Riverdale, Hazel Crest, Country Club Hills, Oak Forest, Matteson and if you’re not accessible to the center the team will come to your location in an unmarked vehicle. We are discrete and professional. The Crisis Team consist of two or three trained crisis professionals depending on the situation. The expected arrival time is 60 to 90 minutes.  Our team will meet with the person in crisis and work with them to determine next steps. If needed the person in crisis will be transported to the Comfort Zone and returned upon completing services and support.

What Happens When the Crisis Team Arrives?

  • Mobile Crisis Teams use face-to-face interventions with the identified individual in crisis, as well as their family or other support systems, to engage, assess, de-escalate and connect individuals to the most appropriate services.
  • The Mobile Crisis Team Assist individuals experiencing a crisis event to resolve the crisis situation when possible.
  • The Mobile Crisis Team Provide intervention in an environment where the individual experiencing the crisis is most comfortable and the intervention is least restrictive (often their home or other place in the community)
  • The Mobile Crisis Team Provide appropriate care/support while avoiding unnecessary law enforcement involvement, emergency department use, and hospitalization when possible
  • The Mobile Crisis Team Link individuals in crisis to all necessary medical and behavioral health services that can help resolve the situation and prevent future crises.

How Do I Know if I am Having a Mental Health Crisis?
A Person who is at risk of, a behavioral health crisis defined as non-life-threatening situation in which a person experiences an intense behavioral, emotional, or psychiatric response triggered by a precipitating event. The person may be at risk of harm to self or others, disoriented or out of touch with reality, functionally compromised, or otherwise agitated and unable to be calmed. If this crisis is left untreated, it could result in an emergency. A crisis can look different for everyone. There is no right or wrong reason to call. If you need immediate help stabilizing a situation, we can send a crisis counselor to you. If you need referrals or additional information, we can connect you to professional and community services that can help, just make the call.

Criteria for an in-home/community response by a Mobile Crisis Team (MCT):
The person currently experiencing a behavioral health crisis; AND the person is unwilling or unable to seek or adhere to behavioral health care on their own or with the aid of a family member, caregiver, or friend; OR the person requires short-term supports until behavioral health services are available.

Mobile crisis teams can provide mental health engagement, intervention, and follow-up support to help overcome resistance to treatment. Depending on what a person is willing to accept, the teams may offer a range of services, including:

• Assessment
• Crisis intervention
• Supportive counseling
• Information and referrals, including to community-based mental health services

If a mobile crisis team determines that a person in crisis needs further psychiatric or medical assessment, they can transport that person to a hospital psychiatric emergency room.

Mobile crisis teams may direct police/EMS to take a person to an emergency room against their will only if they have a mental illness (or the appearance of mental illness) and are a danger to themselves or others.

Mobile Crisis Team (MCT) Frequently Asked Questions (FAQs)

  1. Do MCTs provide in-person services during the pandemic?

Yes, MCT is considered an essential service and may provide in-person care throughout the pandemic. There may be situations in which telehealth is appropriate to the situation depending on specific COVID-19 considerations for the person in crisis or their household.

  1. How do I access MCT for myself or someone I am concerned about?

Anyone can call the Crisis Mobile Unit if they are concerned for themselves or someone else, by calling 773 614-4002

  1. How quickly will a Mobile Crisis Team respond to a Call?

The Crisis Team aim to respond to all calls and referrals as quickly as possible, and generally within 60 to 90 minute of receiving the referral.

Factors that may impact response time include:

  • Information from the referral source about the best time to find and engage the person in crisis
  • Multiple referrals received at approximately the same time resulting in a need to triage depending upon the situation
  • Traffic
  • Difficulty gaining entrance into the building/apartment/home

4. Do MCTs respond on holidays?
Yes, MCT services are available 365 days a year.

5. What hours are MCT services available?
MCTs provide services between 8 am and 8 pm, seven days a week. 

6. Who is eligible to receive MCT services?
A person is eligible to receive MCT services if: the person is in the South Suburbs of Chicago and is experiencing, or is at risk of, a behavioral health crisis defined as a non-life-threatening situation in which a person experiences an intense behavioral, emotional, or psychiatric response that may be triggered by a precipitating event. The person may be at risk of harm to self or others, disoriented or out of touch with reality, functionally compromised, or otherwise agitated and unable to be calmed; and if this crisis is left untreated it could result in an emergency; AND either of the following: the person is unwilling or unable to seek or adhere to behavioral health care on their own or with the aid of a family member, caregiver, or friend; or the person requires short-term supports until behavioral health services are available.

7. Do MCTs work with people on Assertive Community Treatment (ACT)?
Generally, MCT interventions are not recommended for a person who is already receiving mobile treatment services from an ACT team. These services have similar skills and capabilities with MCT and bringing in a new provider like the MCT can often be confusing. However, it is critical that the person in crisis and the referral source is aware of how to reach those teams during a crisis.

9. Will an MCT charge my insurance?
MCTs rely on a combination of public funding and insurance revenue to sustain their operations. Therefore, the MCT will collect insurance information and submit claims to your insurance provider for services rendered.

11. Do I need insurance to receive MCT services?

No, MCTs respond to all eligible referrals regardless of the Immigration and insurance status of the person experiencing the crisis.

12. When does a behavioral health crisis require 911?

Examples of situations that would be emergencies include:
a. A person’s behavior that poses an imminent risk of harm to self or others, for example suicide attempt in progress, or wielding a knife
b. A person expressing thoughts of suicide with plan, intent, and preparatory behavior
c. A person expressing thoughts of homicide with plan and intent

Comfort Zone Site Locations

Dolton – 14014 Park Ave, Dolton, IL
Matteson –Opening Soon
Roseland- Opening Soon
Hours of Operation: 8am-8pm Monday-Friday
Contact Information
Phone; 772-614-4002
Fax: 773 453-3262